How to Get in Touch with Our Support Team

Our support hours, contact methods, and what to expect when you reach out

Before reaching out directly, we encourage you to visit our Support Page. We have a rich collection of helpful articles covering:

You might find the answer to your question quickly without needing to contact us directly.

For questions about your remote worker’s tasks, deadlines, or day-to-day logistics:
Please contact your worker directly. This includes anything related to the work being done, timelines, instructions, or clarifications.
For concerns about time entries or hours logged:
First, discuss the issue with your remote worker. If after talking with them you still have questions or concerns about a specific time entry, you can contact us directly from the option available within that time entry on your dashboard.
For questions about invoices, billing, or the platform itself:
If your question is about payment, invoices, or any platform functionality that you can’t resolve from the Support articles, please email us at hello@eqeepo.com.

Our support team responds to emails within 24 hours during our business hours.
Please include relevant details to help us assist you faster, such as your account name, the remote worker’s name, the date or time entry in question, or any screenshots if applicable.
We aim to provide clear and actionable answers to help you get back to managing your team smoothly.

Start by browsing our Support Page for answers.
Contact your remote worker first for task or logistics questions.
For time entry issues, discuss with your worker, then reach out to support via the time entry if needed.
For billing or platform issues, email hello@eqeepo.com.

We’re here to help you succeed — don’t hesitate to reach out!