Privacy Policy
1. SCOPE & ACCEPTANCE
This Privacy Policy applies to all visitors, clients, and independent contractors who use eqeepo.com and associated services ("Platform"). By accessing or using the Platform you consent to the collection, use, and disclosure of your information as described herein. If you do not agree, do not use the Platform.
2. CATEGORIES OF DATA WE COLLECT
a. Account & Profile Data: name; email address; phone number; company name; mailing address; profile photo; bio
b. Authentication & Security Data: username; hashed password; two‑factor authentication tokens; security questions
c. Payment & Billing Data: credit/debit card information; billing address; transaction history; refund and dispute records
d. Usage & Analytics Data: IP address; device type; operating system; browser type and version; pages visited; clickstream data; timestamps; session duration
e. Communications Content: support tickets; chat transcripts; emails; feedback; survey responses
f. Contractor Engagement Data: contractor selections; scheduling details; project briefs; time logs; deliverables
g. Cookies & Identifiers: session and persistent cookies; local storage; pixel tags; device IDs; mobile advertising identifiers; browser fingerprints
h. Marketing & Advertising Data: newsletter subscription status; referral codes; campaign identifiers; ad impressions and clicks
i. Legal & Compliance Data: audit logs; consent records; chargeback history
3. SOURCES OF DATA
a. Directly from you when you register, update your profile, book services, make payments, subscribe to communications, complete surveys, or contact support
b. Automatically via cookies, web server logs, analytics tools, and third‑party SDKs
c. From third parties, including payment processors (Stripe, Square, PayPal), marketing platforms (Mailchimp, Intercom), and public contractor profiles
4. PURPOSES & LEGAL BASES FOR PROCESSING
a. Service delivery and platform operation – performance of contract
b. Payment processing and fraud prevention – performance of contract; legal obligation
c. Customer support and dispute resolution – legitimate interests
d. Analytics and service improvement – legitimate interests
e. Marketing and promotions (email, SMS) – consent (you may withdraw at any time)
f. Legal compliance, tax, and audit – legal obligation
g. Security and intrusion detection – legitimate interests
5. COOKIES, TRACKING & CONSENT
We use:
• Essential cookies for login, security, and session management
• Functional cookies to remember preferences (language, UI settings)
• Analytics cookies for site performance (e.g., Google Analytics, Mixpanel)
• Advertising cookies for targeted ads and retargeting (e.g., Facebook Pixel)
You can manage or disable non‑essential cookies via your browser settings or our cookie banner. Disabling essential cookies may impair core functionality.
6. DATA SHARING & DISCLOSURES
We share data only with trusted service providers:
• Payment processors: Stripe, Square, PayPal
• Hosting & infrastructure: AWS, Cloudflare
• Analytics & marketing: Google Analytics, Mixpanel, Mailchimp, Intercom
• Professional advisors: auditors, accountants, legal counsel
• Legal authorities when required by law
We do not sell or rent personal data to unaffiliated third parties.
7. VENDOR DUE DILIGENCE
We vet and audit all third‑party service providers for security and privacy compliance. Contracts require them to implement safeguards and not subcontract without our approval.
8. DATA RETENTION & DELETION
Personal data is retained only as long as necessary to:
• Fulfill contractual obligations and service delivery
• Comply with legal, tax, and audit requirements (e.g., seven years for financial records)
• Resolve disputes and enforce agreements
After the retention period, data is securely deleted or anonymized.
9. SECURITY MEASURES
We implement:
• TLS encryption in transit; AES‑256 encryption at rest
• Role‑based access controls and least‑privilege principles
• Regular vulnerability scans, penetration tests, and log monitoring
• Documented incident‑response procedures and breach notification within 72 hours when required
10. USER RIGHTS & REQUEST PROCEDURE
You may have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data (“right to be forgotten”)
• Restrict or object to certain processing
• Receive your data in a structured, machine‑readable format
• Withdraw consent for consent‑based processing
To exercise these rights, email hello@eqeepo.com with “Privacy Request” in the subject. Include proof of identity. We will respond within 30 days.
11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents have the right to:
• Know categories of personal data collected, sources, purposes, and recipients
• Request deletion of personal data (with exceptions for legal obligations)
• Opt out of sale or sharing of personal data (we do not sell personal data)
• Be free from discrimination for exercising these rights
Submit requests to hello@eqeepo.com.
12. EUROPEAN PRIVACY RIGHTS (GDPR)
EEA residents additionally have the right to withdraw consent at any time and to lodge a complaint with a supervisory authority. Contact our DPO at hello@eqeepo.com
13. OTHER JURISDICTIONAL RIGHTS
Residents of Brazil (LGPD), Canada (PIPEDA), the UK (UK GDPR), and others may have additional rights. Contact hello@eqeepo.com for details.
14. INTERNATIONAL DATA TRANSFERS
Data may be processed in the U.S. and other countries. For EEA transfers, we rely on Standard Contractual Clauses and adequacy decisions.
15. CHILDREN’S PRIVACY
The Platform is not intended for persons under 18. We do not knowingly collect data from minors. If you believe we have, please contact us so we can delete it.
16. AUTOMATED DECISION‑MAKING & PROFILING
We do not use automated profiling to make decisions with legal or similarly significant effects.
17. DATA PROTECTION IMPACT ASSESSMENTS
We conduct DPIAs for any new high‑risk data processing activities.
18. PRIVACY BY DESIGN
We integrate privacy considerations into our product development lifecycle.
19. POLICY CHANGES
We may update this Policy to reflect changes in practices or legal requirements. The “Last updated” date will change, and material changes will be communicated by email or a notice on the Platform. Continued use constitutes acceptance.
20. CONTACT INFORMATION
Email: hello@eqeepo.com
Mailing Address:
EQP Ventures LLC
8 The Green, Ste A,
Dover, DE 19901
USA