How Do Payments Work?
Understand billing, payment schedules, and invoicing with your remote worker
When you hire a remote worker through our platform, we’ve designed a simple, transparent payment system to keep everything smooth and secure — for you and your worker.
Here’s exactly how it works:
Tracking Hours and the Refundable Deposit
Your remote worker logs their hours daily using our built-in time tracking system. To get started, you pay a refundable $80 deposit per worker you hire. Think of this deposit as a fail-safe in case your credit card bounces. We then bill you when your pending charges for that worker are above this $80 level.
When and How You Get Charged
We monitor your pending bill — the total cost of logged hours not yet paid. Your card is charged only when your pending bill exceeds your $80 deposit.
For example, let’s say you hire a remote worker who charges $10/hour:
Day 1: The remote worker works 3 hours → $30 pending bill. Since $30 is less than the $80 deposit, no charge happens yet.
Day 2: The remote worker works 6 hours → additional $60 pending bill. Total pending bill is now $90 ($30 + $60), which is over the $80 deposit.
At the end of Day 2, we charge your card $90 to bring your balance back down to zero.
Day 1: The remote worker works 3 hours → $30 pending bill. Since $30 is less than the $80 deposit, no charge happens yet.
Day 2: The remote worker works 6 hours → additional $60 pending bill. Total pending bill is now $90 ($30 + $60), which is over the $80 deposit.
At the end of Day 2, we charge your card $90 to bring your balance back down to zero.
Important Notes About Your Deposit
The $80 deposit is not a balance — it’s a reserve fund held in case an unpaid balance isn’t settled.
It is fully refundable if you decide to end your engagement with your worker(s).
The $80 deposit is not a balance — it’s a reserve fund held in case an unpaid balance isn’t settled.
It is fully refundable if you decide to end your engagement with your worker(s).
What Happens if Your Payment Declines?
If your card is declined during a payment attempt, our automated system will:
Temporarily pause your remote worker from working on your tasks.
Notify you immediately to update your payment method or resolve the issue with your card.
We get it—cards can decline for many reasons like expiration, fraud alerts, or insufficient funds. No worries, it’s not personal! However, since our workers rely on timely payment, they cannot continue working if the balance isn’t settled.
If payment isn’t made after a few days, we may have to release your remote worker to other clients to keep their work steady, or use your deposit amount on file to cover any pending charges.
Temporarily pause your remote worker from working on your tasks.
Notify you immediately to update your payment method or resolve the issue with your card.
Pausing or Canceling Your Remote Worker
If you ever want to pause or end your work with a worker, you can easily cancel through your account dashboard at any time.
To cancel or permanently end your engagement with a worker, go to the Team section, click the ⋯ menu next to the worker’s name, and select Remove From Team. The worker will be notified and won’t be able to log any more hours. (See: How to Stop Working with a Remote Worker)
If you want to replace your remote worker after cancellation, you can start the hiring process again. (See: Hiring Flow: From Searching to Your First Remote Worker)
Summary
You pay a refundable $80 deposit per remote worker hired.
Charges occur only when your unpaid bill exceeds the deposit.
We charge your card for the total unpaid amount, never deducting from your deposit.
Declined payments pause your remote worker until resolved.
You can pause or cancel your remote worker anytime via your dashboard.
You pay a refundable $80 deposit per remote worker hired.
Charges occur only when your unpaid bill exceeds the deposit.
We charge your card for the total unpaid amount, never deducting from your deposit.
Declined payments pause your remote worker until resolved.
You can pause or cancel your remote worker anytime via your dashboard.
If you have any questions about payments or want to set up a backup card, just reach out to hello@eqeepo.com! We’re here to make your remote worker experience effortless and worry-free.