Alice K. is a skilled virtual assistant based in Kenya. She has worked for various organizations as a customer support professional, delivering exceptional service and ensuring customer satisfaction. Her work also involves maintaining detailed records of customer interactions, allowing her to track common issues and share knowledge with her team to improve future support experiences. Alice also has extensive knowledge and proficiency in HTML and CSS, enabling her to resolve specific concerns relating to WordPress themes and plugins. She has successfully customized various types of web pages and addressed custom styling issues to enhance the user experience. With a keen sense of empathy and outstanding communication skills, Alice has a talent for understanding customer concerns and providing solutions in a friendly and professional manner. She is a fast learner and is eager to expand her skills to meet the needs of her clients.